How to Troubleshoot SunVolt issues
Posted by D. Martinelli on 07 November 2012 01:19 PM
Fortunately, there are not a lot of "moving parts" in a SunVolt with limited points of failure. As a result, it's often quite easy to troubleshoot and resolve SunVolt issues by isolating the variables as much as possible. The best way to troubleshoot is by doing the following steps:
1.Check Connections:Make sure both the circuit and the charging tips are firmly connected. They will be firmly connector when the connection â€œsnapsâ€ in place.Sometimes even a small gap between the male and female connector can cause the connection to not function properly.
2.Ideal Condition Test:To best isolate as many variables as possible a simple test in good conditions is in order.This includes:
a.Test the SunVolt on a relatively clear/sunny day,
b.Test the SunVolt outside (e.g. not through a window),
c.Make sure the SunVolt is angled towards the sun,
d.Run the test during prime sun times (e.g. usually from 10:00 AM to 2:00 PM),
e.Test by charging only a single device.
3.If the ideal conditions test does not work, please contact us as there may be a problem.If it does work, then it may be that one or more of the environmental variables are adversely affecting the performance (e.g. trying to charge too many devices at once, too cloudy of a day, etc.).
Whatever the issue is, we are here to help you.Please contact us and we will work with you until we get your system working properly.